dipanjan s asked:


i want to know everything about the outsourcing industry in india . when and how it all started , who are the major players , what kind of work do they do , how many people do they employ , where are they located , what are their profit margins and how are they shaping up for the future … what are the major initiatives they have taken to compete against each other .. i want to the major players in the bpo as well as the kpo industry .. how the bpo industry is different from the kpo industry .. what kind of qualifications do they look for while employeeing someone , what are the attrition rates for this particular industry , how do they operate on a daily basis , the kind of infrastructure that they need , the future that this particular industry has in the near future as well as in the long run , the kind of growth this industry can expect and the kind of competition india is gonna face in the outsourcing industry from the other countries .
what are the main cost reduction initiatives these companies use to increase their profit margins , how do companies like wipro , satyam , nipuna , ibm, accenture , daksh , gecis compete with each other , what kind of specialised work do the outsourcing companies bring to india , threat to this industry from the competitors , how is india faring in the outsourcing industry